General Terms and Conditions

Bali Travelmate.com is online travel service based in Bali – Indonesia, committed provide the best solution and complete travel information sources for everyone visiting Bali and beyond. Balitravelmate.com and cooperate company/operator are committed to serve you satisfactory. We highly recommend you to read and understand on our below terms and conditions carefully to ensure that your reservation, travel, and activities are in order. However, some suppliers are also having their conditions. For this, we will have specific conditions might be applied depend on each arrangement, time booking, etc.

How to Book?
Advance reservation is a much appreciated, to check the space availability. The last reservation may be accepted up to 48 hours prior to a tour / activity / travel date but will be subject to the space availability and may be subject to the payment. Please enquire / book direct to: Email: hi@balitravelmate.com or Whatsapp: +6281338755877 or via contact form on our website page.

The Prices
The prices featured on our website are highly-competitive and quoted in IDR (Indonesian Rupiah) currencies as shown at the price information in the detail page of each service. All prices are non-commissionable and may be only valid for a certain period. The prices are subject to change without prior notice due to currency fluctuation and / or other caused beyond our control.

Payment
All normal booking must be paid in advance to secure the booking.
Payment method depends on which service you book. Appropriate payment method will be informed in the confirmation notification which you will receive once your booking is confirmed.
Pay to the driver directly upon pick-up on the day of your booking.
Pay to the service operator / provider on the day of the activity.
Bank transfers to our bank account in advance.
Some services such as hotel accommodation, or ferry / boat transfer / charter / cruises / adventure activities, etc need the advance payment.

Single Supplement and Single Traveller
In our interpretation a single supplement is a people who are travelling in a group but do not want to share room accommodation with other group member. If she or he would like to take a room for him or her alone, then she / he will need to pay an extra charge of room price what we call single supplement charge.
In our interpretation a single traveller is a people who are travelling alone in a private means NOT combine with any other people. Both of them must be paid when a single supplement or single travel have been chosen.

Travel Insurance
Traveller is urged to protect his/her investment with travel insurance.
We realize that the needs of insurance coverage is vary from one traveller to others therefore, most of our tour packages are not including travel insurance, accident insurance or any sort of insurance, unless being stated in the tour/activity details on our website.
In some services, a basic insurance coverage is available and will be mentioned in each tour/activity details.
Balitravelmate.com strongly recommend that you take an appropriate cover at the time of booking your holiday. So, please consult with the reliaable travel insurance company.

Travel Document
Each person shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of a Passport that is valid for at least six (6) months from the date of arrival, and have proof (tickets) of onward or return passage. Please note that passport and visa requirements are not our responsibility or that of your agent.

Our website content
Balitravelmate.com has endeavored to ensure that all information in this brochure is accurate at the time of uploaded, but can not accept responsibility for any accuracy, or truth of statement made. Illustrations are intended to set the mood of each destination and may not present actual views as seen on specific tours.

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